Browse 80+ real questions from Gauteng customers — or use the search to find yours in seconds.
How much does a standard DStv installation cost?
A standard single-view DStv installation in Gauteng starts from around R750 including the dish, LNB and labour. We quote upfront before any work begins.
Do you offer same-day installation?
Yes — bookings made before 14:00 are usually completed the same day across Gauteng.
Are your technicians accredited?
All our technicians are MultiChoice-accredited and carry ID for your safety.
Do you give a workmanship guarantee?
Yes, every installation comes with a 12-month workmanship warranty.
What does the E48-32 error code mean?
It means your decoder is not detecting a satellite signal — typically caused by a misaligned dish, faulty LNB or damaged cable.
How do I fix the 'No Signal' message?
Try restarting the decoder first. If the issue persists, your dish likely needs realignment or the LNB has failed — we can fix it same-day.
Can you install Extra View on existing decoders?
Yes — if your decoders are compatible we pair them and activate Extra View with MultiChoice while on site.
Do you install DStv on apartments and complexes?
Yes — we install in apartments, sectional title units and complexes, working within body-corporate rules.
How long does a typical installation take?
Most single-view installations take 60–90 minutes from arrival to first channel.
Do you supply the equipment?
Yes — dishes, LNBs, decoders, brackets and cabling are all supplied by us.
What size dish do I need in Gauteng?
60cm is standard. For heavy rain-fade areas we recommend 80cm or 90cm dishes.
Can you mount the dish on the wall instead of the roof?
Absolutely — wall mounts are often safer and easier to access than roof mounts.
Do you offer night-time or weekend installations?
Yes — we work weekends and offer after-hours installs by arrangement.
Can you help with a commercial DStv licence?
Yes — we set up the equipment and guide you through the MultiChoice Business licence process.
Do you fix lightning damage?
Yes — we provide insurance-grade quotes and replace damaged dishes, LNBs and decoders.
How quickly can you respond to an emergency?
Most emergency callouts are attended within 2–4 hours across Gauteng.
Do you install OpenView (OVHD)?
Yes — full OVHD installations with dish, decoder and channel scan.
Can you move my DStv to a new house?
Yes — uninstall and reinstall the same day with MultiChoice address updates included.
Can I keep my old decoder when upgrading?
Yes — we'll pair it for Extra View or use it in a secondary room.
Do you offer payment options?
We accept EFT, card (mobile) and cash on completion.
Will my warranty cover storm damage?
Workmanship is covered for 12 months; storm/lightning damage is typically an insurance claim.
How do I get a quote?
Call 081 857 7813, WhatsApp us or fill in the quote form on this page. We respond within minutes during business hours.
Do you install in low-signal areas?
Yes — we use larger 80–90cm dishes and high-gain LNBs where needed.
Can you install a TV bracket only?
Yes — TV wall mounting is a standalone service.
What is an LNB and why does it fail?
The LNB sits on the dish arm and converts satellite signal. Lightning, weather and age cause failures.
Do you fix communal IRS systems?
Yes — we audit, fault-find and upgrade SMATV/IRS systems for complexes.
Can you install in retirement villages?
Yes — discreet brackets and quiet work make us a favourite in retirement villages.
Do you do new-build pre-cabling?
Yes — we partner with builders to pre-cable for DStv during construction.
Are your prices fixed before the job starts?
Yes — we provide a written quote before any work begins.
Do you offer service contracts?
Yes — annual maintenance plans for businesses and estates.
Can you install on a tiled roof?
Yes — with proper sealing, tile lifters and water-proof flashing.
Do you install on thatch roofs?
We use pole mounts adjacent to the structure for thatch to avoid fire-risk penetrations.
Will the installation void my home insurance?
Not when done by accredited installers using sealed mountings — we provide compliance paperwork.
Can you install on a face-brick wall?
Yes — masonry anchors and sealed mounting plates.
Do you offer cable concealment?
Yes — in-wall, in-ceiling or trunked cabling depending on the wall type.
How do I activate my new decoder?
We RICA and activate it with MultiChoice while on site — bring your ID.
Can I get DStv without a contract?
Yes — DStv subscriptions are month-to-month, no fixed contract.
What is rain-fade?
Rain absorbs satellite signal; heavy storms can briefly affect picture quality. A bigger dish reduces this.
Do you sell decoders?
We supply Explora Ultra, HD PVR and OVHD decoders at fair prices.
Will you remove my old equipment?
Yes — old dishes, brackets and cabling are removed and disposed of on request.
Can you set up smart home integration?
Yes — we integrate with Logitech Harmony and basic smart-TV remote setups.
Do you mount curved TVs?
Yes — we use brackets designed for curved screens.
Can you install in a double-volume room?
Yes — we use ladders or scaffolding to install at height safely.
Do you offer Saturday installations?
Yes — Saturdays and Sundays included in our normal trading hours.
What is the difference between Extra View and Multiroom?
Both let you watch on multiple TVs; Extra View uses linked decoders with a small MultiChoice fee.
Can I record one show and watch another?
Yes — with a PVR decoder you can record and watch simultaneously.
Do you handle MultiChoice account queries?
We help with activations, swaps and pairings, but billing must be handled directly with MultiChoice.
What happens if it rains during my installation?
For safety we reschedule outdoor work in heavy rain. Indoor work continues.
Can I get a callback to book?
Yes — submit the quote form or WhatsApp us and we'll call within minutes.
Do you install on flat (concrete) roofs?
Yes — using ballast or sealed bolt mounts with waterproofing.
What's the best place to install a satellite dish?
Where there's clear north-east line of sight, secure structure, and easy serviceability.
Do you do free site surveys?
Yes — free quotes and site assessments before any work.
Can you install behind the TV?
Yes — the decoder can sit on a shelf or inside a cabinet with IR extension.
What's the lifespan of a DStv installation?
Quality installs last 8–10+ years with periodic LNB replacement.
Do you install for new homeowners on the same day of move-in?
Yes — book ahead and we'll be there as soon as you receive the keys.
Can you upgrade me to 4K?
Yes — Explora Ultra plus a 4K-capable HDMI setup gets you 4K-ready.
Do you work on Sundays?
Yes — Sundays included.
Do you have liability insurance?
Yes — full public liability cover for installations.
Can you install in heritage buildings?
Yes — with discreet wall mounts and approval-friendly cabling.
Do you offer free quotes over the phone?
Yes — telephonic quotes for standard installs; on-site for complex jobs.
What payment methods do you accept?
EFT, mobile card and cash.
Do you give an invoice?
Yes — full VAT invoice on completion.
Can you install in an Airbnb property?
Yes — short-term rental setups are a regular job for us.
Do you offer fibre or Wi-Fi installations too?
We focus on DStv, OVHD and TV mounting — but we can recommend trusted partners.
Can you fix my picture being green or pink?
Yes — usually a faulty HDMI cable or decoder output setting.
Why is my decoder rebooting on its own?
Often a failing PSU or smart-card fault — we diagnose on site.
Do you replace remote controls?
Yes — original DStv remotes in stock.
Can my smart TV be set up too?
Yes — we set up Wi-Fi, sources and apps after mounting.
How do I read my installation invoice?
Each line shows the part or labour with cost and warranty period.
Do you do night-time emergency calls?
After-hours emergencies are handled with a small surcharge.
Can you align my dish without replacing anything?
Often yes — many 'no signal' calls only need a 10-minute realignment.
Will moving the dish improve signal?
If there are tree or wall obstructions, yes — we'll quote on relocation.
Do you install in basements or below ground?
Decoders yes, dishes no — dishes need clear sky line-of-sight.
Can I install DStv myself?
It's possible but tricky to align correctly and warranty-safe — most customers prefer accredited installation.
How do I cancel my DStv subscription?
Through MultiChoice directly — but if your equipment fails, we can fix it before you cancel.
Can you install in shipping containers or sheds?
Yes — we frequently install in granny flats, container homes and farm structures.
Do you do refunds on installations?
Workmanship issues are corrected at no charge under the 12-month warranty.
What's the difference between an Explora and HD PVR?
Explora is the newer Catch Up-enabled PVR; HD PVR is the older generation.
Can I use one dish for both DStv and OVHD?
OVHD requires its own dish on a different satellite — but they can share a pole.
Are your prices competitive?
Yes — we publish our pricing upfront and offer free quotes.
Why choose DStv 365 over other installers?
Same-day service, accredited techs, 12-month workmanship guarantee and transparent pricing.